Deb Gauld of Patterson Dental writes:
"I brought you in to Dr. Sid Davis based on my observations in Dr. Kelly Larson's office in Prescott, AZ. I have seen a tremendous upswing in Dr. Larson's office over the 10 years I've been calling on him. I can tell that production has gone up over the rate of inflation due to the supply purchases. The warmth and high energy is felt when you walk into that practice and those are both things I thought Dr. Davis could benefit from. Every dentist has their own way of dealing with their business, but I feel they can all use some direction and coaching. Your ability to do that with your clients is commendable and I hope they are grateful to you! I will continue to recommend you to my clients who I know can really benefit from your personalized service."
Dr. Kelly Larson, Prescott, Arizona writes,
On going client "The Money Doctors collected over $75,000.00 for me in just 6 weeks. Our total collections at the end of last year and 2005 were over 100%".
She also increased my production by 36%. Plus I have taken more time off then I ever did. She also set up and trained my staff on The Money Doctors patient first financial systems so my practice will stay on track. Suzanne's top priority was the overall success of my practice. Her expertise brought us proper human resource procedures, efficient productive front office systems, patient management systems, financial systems and team communications. Her loyalty to my success and dedication to collecting my overdue accounts was almost unbelievable at first. Sue really does care about my success. I highly recommend her without reservation. She has been a part of my practice since 2003. My investment in hiring Sue as my practice consultant has never been a disappointment. She is moving me in the direction of early retirement.
She has trained my front and back office how to talk with patients regarding treatment needs and financing. She supports our belief that the patient always comes first. Today my practice is in great shape and The Money Doctor's systems and Suzanne have changed my practice and life, forever.
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Dr. Daisy, from Dental Town writes, "I am not generally a believer that miracles happen overnight, but thanks to Sue I do believe that they can happen in a couple of weeks..."downward turn. We didn't know what to do. Then came Sue. Sue was seriously an angel that flew in and helped us gain control, regain confidance, and turn around our situation despite the terrible economic circumstances in GM country. After several hour long conference calls, we have increased our production and our new patient flow, and we feel really good about the future. She gave us very simple and affordable action plans that worked. Put quite simply, SHE SAVED US! I cannot thank her enough. THANK YOU SUE!!!!-- 2009
"I personally just took over a dental practice in a small town called Fremont, Ohio. We were going along ok , but felt we needed a consultant to help build teamwork and help with our cancelation problems. I searched Dental Town Message Board and came across Sue Robinson and Marie O'Neil @ Practice With Honor and The Money Doctors, and was I glad I found them. They are very authentic ,down to earth woman who have worked in the trenches for many years, and have a lot of great ideas and suggestions to help you, the dentist, assume leadership, and help build staff confidence, so they can perform their tasks at a higher level. Sue can help your office in so many ways, especially improving communication skills, and confidence building. They follow up after they work with your staff to make sure they continue doing what they are supposed to be doing, and are using the systems put in place. I highly recommend these two, and I will continue to use them to "continue to move my office forward." |
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I highly recommend Sue Robinson, and Marie O'Neill @ moneydoctors.net for practice management. Douglas Bowman DDS, MS
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Dr. Diane Wright, LVI Senior Clinical Instructor writes, "Suzanne Robinson's Living with Honor Seminar is a seminar whose time has come! My staff and I have attended numerous seminars which directed us to design the proper recall systems, develop mission statements, write goals, etc, but none taught us to Practice Dentistry from our Hearts! Suzanne is raising the consciousness of all by teaching us to Live,Work and Love with INTEGRITY! Our office is now functioning at it's highest state and having fun! Thanks Suzanne. " Testimonial 2003
Alan Walters MD writes, "I hired Suzanne, owner of The Money Doctors, when I chose to separate from an associate and open a solo practice. I had already hired my staff but I needed sound financial and operating systems. The account receivables I brought with me had not properly been worked for years. Suzanne came in with her team and rolled up their sleeves and got to work. Starting with billing insurance that had not been billed, responding to requests from insurance companies, to talking with patients regarding their balance owed. My patients never knew Suzanne was not a member of my regular staff. The loved her. She implemented her financial arrangement system in my practice which has also reduced the outstanding accounts receivables. She negotiated my Visa and MasterCard contract saving thousands of dollars a year.
Suzanne came to me after the first day working with my staff and told me I had a serious staff problem. Two staff members were grossly underskilled and unmotivated. Suzanne coached them for a month. As the problems in scheduling and billing grew I knew I would have to let those employees go. Suzanne coached me through the process and assisted me through the hiring process as well. We now have what I believe to be a practice most doctors only dream about.
My life will never be the same. Her enthusiasm and passion for collecting my money, training my staff and setting up a practice that puts that practice "lightyears" ahead of the rest, is amazing and contagious. Her genuine caring nature has endeared her to myself, my wife and my staff. We will miss her warm smile and sense of humor and fun she brought with her everyday. I would hire her again without hesitation if I needed her.
Sincerely,
Alan Walters
Alan S. Walters MD "
Fellow American College of Surgeons
Diplomate American Board of Surgery
Our systems are still providing Dr. Walters, of Prescott, Arizona, results daily.
Natalie Choi, RDH from Dr. Sid Davis office, Flagstaff, Arizona writes:
" Sue has brought a tremendous amount of organization, postive new ideas and policies to our office. We have seen a dramatic increase in our production, collections as well as a reduction in our no show appointments! She helped our office appreciate each other and develop a wonderful work environment. I highly recommend her for practice growth and success consulting."
BEFORE SUE – AFTER SUE--Testimonial-2007--On Going Client
As a dental assistant, I look back at "Before Sue" and think of what a "No
Frills" dental office we were. Sure we were friendly and courteous, but "After
Sue", we realized that there is more to a professional and successful dental office than being nice.
Sue has an amazing get up and "git-r-done" energy which is contagious. She possesses an ability to recognize a person’s strong points and activate them within that individual. Our office has undergone a lot of positive changes brought on by Sue’s gentle but firm push. Thanks Sue!!!! Jennifer Hurley, Dental Assistant, Dr. Davis, Flagstaff, Arizona
Cameron Juarez, Office Coordinator, Dr. Sid Davis, D.D.S., P.C., Flagstaff, Arizona writes:
"Synergy Sue"
"The beauty and expertise of Suzanne Robinson lies in her ability to enhance the strength of an individual as well as the collective identity and ability of a dental practice. While identifying any weakness that may hinder a person personally and professionally, Suzanne guides with the wisdom and experience of a seasoned professional.
Her tenacity and dedication is tempered by her compassion, sense of humor and love for the well being of her clients and the success of the practice. This is accompanied by her ability to understand the vision of a practice and those involved, which enables all to be successful through growth.
Suzanne moves a practice forward efficiently and effectively with a modern understanding of the changing demands of patients and clients alike. This is balanced by a genuine desire to help others and to help them help themselves.
The work that I have done with Suzanne has broadened the horizon of my own capabilities and the gifts that I can bring to our patients and our practice. For this I am sincerely grateful for the opportunity to work with the wonderful woman I call "Synergy Sue"."
Kris Volcheck DDS, MBADental DirectorCASS Dental Clinic for the Homeless--On Going Client--Testimonial Dec/2007
Suzanne Robinson and the CASS Dental Clinic for the Homeless. I started the CASS Dental Clinic for the Homeless in January 1, 2001. The CASS Dental Clinic for the Homeless is now one of the largest of the volunteer dental clinics in the nation. We have several hundred volunteer dentists, hygienists, and assistants. We also have several hundred dental, hygiene, and assisting students. All of these community and student volunteer treat the homeless’ oral health needs in a comprehensive manner. The clinic does hygiene, root canals, crown and bridge, dentures, implants and large cosmetic cases. Suzanne came to me several years ago and offered her services on a volunteer basis. At the time, I had no idea what she could offer, and how important her services would be in assisting us in serving the homeless. Suzanne immediately became a weekly volunteer. Not only did her volunteer time allow her to help the homeless, this time also allowed her to make a comprehensive assessment of our operations. Very soon after starting her volunteering at our clinic she began working on the following. 1st She put in place our AHCCCS billing system. We were just starting to bill AHCCCS for some of the work we do on the homeless. Suzanne streamlined our billing process. This allowed us to become much more efficient at our billing and increased our revenues from AHCCCS billing. This, of course, is a crucial revenue stream to a non profit clinic such as ours. 2nd Suzanne built our website. Suzanne worked with Officite and set up our new website. Before Suzanne built the site for us, she convinced Officite that they should donate the site and all of the monthly maintenance required. She then set about constructing our site for us. She worked closely with Officite on a daily basis to get the site up and running. She continues to work on our site to keep it as current as possible. 3rd. Suzanne assisted with my staffing needs. This piece, I felt was the most critical piece that she brought to our clinic. Suzanne let me know what was working and what was not. She was able to articulate what I could be doing better in the clinic, how I could improve my communication with and management of my staff. She was able to see what employees should be doing, should be doing better, which employees are not appropriate for our clinic, which employees are being under utilized, and how the communications between staff can be improved. As I wrote earlier in the paragraph, I felt this is the most important aspect to get right to achieve a high functioning office. Suzanne continues to volunteer her time by assisting us in a variety of areas at the homeless clinic. I will tell you that she knows ‘the dental office’ inside and out. When I need advice in any area of dentistry…..my first call is to Suzanne. Once in awhile, I even call her for advice in areas not at all related to dentistry!
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